Terms & Conditions

Money Back Guarantee
Money Back Guarantees are limited to specific products and must be documented on the invoice item to be valid. If you are not 100% satisfied with your purchase, you may receive a prompt replacement or refund subject to the Return Material Authorisation procedures documented below. Shipping and insurance charges are not refunded. In order to receive a refund, your purchase must be returned with carriage pre-paid. All items must be in "as new" condition, in original packaging and with all manuals, accessories and include the original invoice. Any discrepancies will result in forfeiture of your refund. A minimum 20% restocking fee and carriage costs will not be refunded against any returned items. Refunds on purchases made with a credit card will only be credited to the same card.

Returns Policy
Unless otherwise documented on the invoice Total Logistix will cover any second-user or refurbished items with a seven day repair or replace warranty and all new goods will be covered with a one year return to base warranty, both warranties are valid from date of invoice. All goods, other than software, returned within the products warranty period from date of invoice, with original receipt, are eligible for repair or replacement. Total Logistix reserves the right to replace or repair any faulty products or components with either new or refurbished products dependent on requirements. Total Logistix will not accept the return or exchange of any item if the total pda Serial Label has been removed or broken. All Total Logistix warranties and technical support will not cover any product, software or components that has not been directly purchased from Total Logistix. Any damage, fault or virus defecting the original Total Logistix product occurring due to user modification, including component and software implementation not supplied by Total Logistix will not be covered by any Total Logistix warranty and Total Logistix reserves the right to charge for any labour, parts and delivery charges incurred. Total Logistix telephone support will only cover goods supplied by Total Logistix and will not cover any enquiries relating to additional components or software purchased elsewhere.

Return Material Authorisation Procedure
Before returning any item you must call our Customer Service Department on 0800 0 928 928 within the warranty period of the goods purchased, valid from the date of invoice, for a Return Material Authorization (RMA) number and form. RMAs are valid for five days from date of issuance. The completed RMA form must be included within the packaging and the RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA. Any faults or damage that is not documented on the total pda RMA form that may have occurred due goods in transit will not be covered by the Total Logistix Warranty documented above.

Low Price Guarantee
If you find a lower price on an identical product within fourteen days of your invoice date from another computer reseller call our Sales Department on +44(0)141 892 6505 and we'll promptly refund the difference after verification. Your identical product must be in stock and readily available from another reseller at a lower published price. For this purpose, compare the delivered price of your order with the other reseller's delivered price, including any credit card surcharges and carriage charges. The Low Price Guarantee does not apply to competitors one-of-a-kind or other limited-quantity offers, special financing, installation, manufacturer's rebate, or when a bonus or free offer is included in the purchase. Some restrictions apply.

Ordering Information & Methods of Payment
Credit Card Orders:- Total Logistix accept Visa, Switch, Mastercard and Delta, all of which may be subject to a maximum 3% surcharge. COD & Transax Orders:- Qualified U.K. customers may pay for Cheque On Delivery (COD) with a personal or business cheque that has been cleared by the TRANSAX Cheque Guarantee System. All cheques must be faxed to Total Logistix with a copy of the purchase order or sales order confirmation prior to dispatch to ensure cheque clearance by the TRANSAX system. Cheques may be subject to a maximum (2%) Transax surcharge dependant on order value. Any cancelled or returned cheques issued to Total Logistix will be subject to a (10)% administration fee chargeable to the customer. Credit Finance Orders:- Flexible credit plans are available to individual customers through Shopaplan. Lease terms can be arranged for any period up to 36 months, subject to credit approval. Credit arranged by Shopaplan is for individuals use only and not for any business or organisation. Total Logistix is a licensed credit broker.

General Terms and Conditions
Prices, specifications and availability of products are subject to change without notice. Due to the volatile nature of the I.T. market, descriptions may not reflect current technical information. Any typographical, photographic, or specification error in product, pricing or offers is subject to correction. Total Logistix may change its pricing, product description or specification after any order confirmation but prior to dispatch of goods due to errors, changing market conditions, product discontinuation or typographical errors. Software is not included with systems unless specified. We reserve the right to limits sales, including the right to prohibit sales to re-sellers, business organisations or individuals. Published prices do not include VAT delivery charges and insurance. Proof of purchase and postage may be required for refunds. To comply with certain reseller agreements and government regulations, Total Logistix reserves the right to refuse to export products from the United Kingdom at any time. If you are purchasing products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Manufacturer's warranties for exported products may vary or be null and void. Total Logistix may sell or share its customer information, or any material, information, and ideas you provide. If you prefer that your name not be sold or shared, please call us, and we will exclude it.

Disclaimer of Warranty, Title to Goods, Trademarks
Total Logistix hereby expressly disclaims all warranties either expressed or implied including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the term of any manufacturer's warranty. The title to purchased goods is retained by Total Logistix until goods are paid for by the purchaser in full. Total PDA reserves the right to repossess any goods that have not been paid for in full and invoice the customer for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies.

No Consequential Damages
In no event shall Total Logistix, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents (collectively, "Total Logistix") be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not Total Logistix has been advised of the possibility of any such damages.

Total Logistix may revise these terms and conditions at any time. These terms and conditions are governed and construed by the laws (but not the rules governing conflicts of law) of the U.K. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.

If you have any questions regarding these terms and conditions please do not hesitate to contact us:

By telephone: +44 (0)870 220 4808

By email: info@totallogistix.com

In writing: Address shown at the foot of this page

Total Logistix.
Europc House,
Fifty Pitches Road,
Cardonald Business Park,
Glasgow, G51 4EB